Log inStart free trial
All integrations

Email sending

Available

Each AI employee gets its own email address for your business, set up by PW. Replies come back to the employee.

Built-in channels run on PW's own accounts, so there is no outside account to connect. You turn them on in Connections.

Turn on Email sending

What your AI employee can do here

Available now

  • Email a lead

    Waits for your approval until you trust the employee. Suppressed addresses are never emailed, and new senders ramp up slowly.

  • Answer a customer's email

    Waits for your approval until you trust the employee. Questions it can't answer from your playbook and business details go to a person.

  • Read replies and new emails sent to your employee

    Read only, no approval needed.

Coming

  • Check your sending domain is verified

    Read only, no approval needed. PW checks this when you connect or test your Resend key; employees don't read it yet.

How to connect

  1. Hire an AI employee. PW gives it an address like yourbusiness-nora@workforce.persistentmomentum.com.
  2. Wait for PW to finish setting up your business's sending address. The employee's email shows Active when it's ready.
  3. Share the address with leads, or forward leads to it, and replies come back to the employee.
  4. Optional: open Workspace → Connections → Email sending and save your own Resend API key so PW can show your domain's status.

Approvals and trust

Reading never needs your approval. Anything your AI employee writes or sends lands in Needs review first, and you approve it there. As you approve more of an employee's work you can trust it with a kind of work, and from then on that work runs on its own. Some actions, like public posts, always wait for you.

How employees earn trust

Limits

  • Employees email from PW's address for your business, not from your own domain or mailbox.
  • A new address starts at 20 emails a day and rises each week to 200 a day.
  • Employees only email people who contacted your business. PW never sends cold email.
  • Every email says it's from an AI assistant and has an unsubscribe link. Anyone who unsubscribes, bounces or reports spam is never emailed again.
  • Gmail can be connected under Google Workspace. For Outlook and Microsoft 365, see the Microsoft 365 integration page at /integrations/microsoft.

Questions

Whose email account does my employee use?

PW's. Each employee gets its own address for your business, so you don't connect anything. To work in your own inbox instead, connect Gmail. Outlook and Microsoft 365 are on the Microsoft 365 integration page at /integrations/microsoft.

What can my AI employee do here today?

Email leads, answer customers who email it, and read the replies. Each email follows the employee's trust level.

Will an email go out without my approval?

Not until you promote the employee. Until then every email waits in Approvals.

Can my employee send from my own domain?

Not yet. Saving your own Resend key only lets PW show your domain's status. Sending always uses the address PW set up.

What happens if I remove the address?

Your employees stop sending from it. Email history stays in your audit log.

Why didn't an email send?

Usually your sending address is still being set up, you hit today's sending limit (it goes out tomorrow), or the person unsubscribed or their address bounced.

Security and disconnecting

What PW keeps
Each employee's address, your sending domain's status, the emails sent and received, unsubscribes and bounces, and any Resend API key you saved.
Encryption
A saved Resend key is encrypted with AES-256-GCM. Incoming email is checked for a valid signature before PW reads it.
Disconnecting
Open Connections → Email sending and remove the saved key, or ask support to retire your sending address.
Deletion
Removing the address stops sending from it. Email history stays in your audit log.